1. Introduction
This privacy policy sets out how Liuyang Shengshuang Electronic Trading Co., Ltd. (the Company) processes personal information in connection with its website, its product catalogue, and its trading and design services. The Company acts as the data controller for the information described in this policy.
The services described in this policy are developed and operated by the developer HolyFrost. Where the policy refers to the Company, that reference includes the developer HolyFrost where applicable to the operation of the services. This policy applies whenever you visit the website, request a quotation, place an order, contact the Company by email or telephone, or receive services as a business customer.
Please read this policy together with the terms of service before using any of the Company services. If you do not agree with the practices described here, you should stop using the website and the services. This policy is written in plain language so that every customer can understand exactly what happens to their information.
2. Information We Collect
The Company collects only the information required to respond to inquiries, prepare quotations, fulfil orders, and provide design support. The types of information collected fall into three groups.
First, information you provide directly through forms, email, or telephone. Second, information collected automatically when you visit the website, such as device type, browser, pages viewed, and approximate region. Third, information received from business partners such as logistics providers and payment processors who work with the Company on your behalf.
The Company keeps collection to the minimum necessary for the transaction in question. It does not collect information that serves no clear business purpose, and it does not buy marketing databases or enrich customer records with personal data from unrelated sources.
3. Information You Provide Directly
When you contact the Company, request a quotation, place an order, or subscribe to updates, you may provide your name, business name, email address, telephone number, shipping address, billing address, tax registration details, and the technical details of the components or systems you require.
This information is used to identify you as a customer, to prepare quotations, to manage orders and shipments, to issue invoices, and to provide after-sales support. The Company may also receive information you volunteer through free-form messages, including project briefs, schematics, or bill of materials files.
Such files are used solely for the purpose of the engagement in which they were provided. They are not added to any general database, and they are not shared with parties outside the specific project without your agreement.
4. Information Collected Automatically
The website collects basic technical information through standard server logs and analytics. This includes the internet protocol address used to reach the site, the type of browser and operating system, the referring page, the pages visited, the length of each visit, and general geographic region.
This information helps the Company understand how the website is used, detect faults, and improve navigation. The Company does not use this automatic collection to build profiles of individual visitors, and the data is held in aggregate form wherever possible.
You can block cookies in your browser settings, as described in the section on cookies below. Blocking cookies does not prevent you from reading the website or from contacting the Company by other channels.
5. Information from Third Parties
In limited cases the Company receives information from third parties. Logistics partners share tracking numbers and delivery confirmations so the Company can update you on shipments. Payment processors provide transaction confirmations and the reference details required for accounting. Suppliers may share manufacturing and stock data that helps the Company verify the origin of components.
The Company treats any third-party information with the same care as information collected directly. It stores this information only for as long as the related business activity requires, and it does not merge third-party data with other records except where the purpose is clear and legitimate.
Where a third party provides information on its own account, that party remains responsible for its own data handling under its own privacy policy.
6. How We Use Your Information
The Company uses personal information for a specific set of purposes. It responds to inquiries and prepares quotations. It processes and fulfils orders, arranges shipping, and handles customs documentation. It provides after-sales support, warranty handling, and product returns. It maintains accounting and tax records as required by law.
It sends order status updates and, where you have consented, occasional product information relevant to your business. It protects the security and integrity of the website and the trading platform. It may use aggregated and anonymised statistics to improve its services without identifying any individual.
The Company does not sell personal information to any third party, and it does not use personal information for purposes incompatible with those described here. If a new purpose arises, the Company will update this policy and, where required, seek your consent before proceeding.
7. Legal Bases for Processing
The Company processes personal information on the following legal bases. Contract performance: processing required to respond to quotations, fulfil orders, and deliver services under a purchase agreement. Legitimate interests: processing for security, fraud prevention, improvement of the website, and ordinary business administration.
Legal obligation: processing required by tax, customs, and record-keeping laws of China and of the jurisdictions in which the Company operates. Consent: processing for optional communications, which you may withdraw at any time by contacting touch@holyfrost.autos.
The Company will always be able to explain which basis applies to a particular processing activity. You may ask for that explanation at any time through the contact details at the end of this policy.
9. International Data Transfers
The Company operates from Changsha, China, and serves customers around the world. As a result, personal information may be transferred to, stored in, and processed in countries other than the country in which you are located.
The Company ensures that such transfers are protected by appropriate safeguards, including contractual clauses that require recipients to maintain standards of protection consistent with this policy. Where a transfer involves a logistics provider in your country, the relevant data remains limited to delivery details.
You may request a summary of the safeguards in place by writing to the contact address below. The Company will provide that summary within a reasonable time and will explain the basis on which each transfer is made.
10. Data Retention
The Company retains personal information only for as long as necessary for the purposes described in this policy. Order records, invoices, and tax documents are retained for the period required by applicable accounting and tax law, which is generally at least five years.
Correspondence and quotation history are retained while a relationship is active and for a reasonable period afterwards to support repeat business. Website analytics are retained in aggregate form for a maximum of twenty-six months.
When information is no longer needed, it is deleted or anonymised in a secure manner. Retention periods are reviewed regularly to ensure they remain proportionate to the business purpose.
11. Data Security
The Company applies organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, and loss. Access to customer records is limited to staff and the developer HolyFrost who require it for their work.
Systems are protected by access controls, secure connections, and routine monitoring. Files received from customers, such as bills of material and schematics, are stored in access-restricted folders and shared only with the parties involved in the engagement.
While no method of transmission is completely secure, the Company reviews its safeguards regularly and updates them as threats evolve. If the Company becomes aware of a security incident that affects your information, it will notify you as required by applicable law.
12. Privacy for Children
The website and the services are intended for business customers and professional engineers. They are not directed at children, and the Company does not knowingly collect personal information from children.
If you believe that information from a child has been submitted through the website, please contact the Company at touch@holyfrost.autos so the information can be reviewed and removed without delay.
The Company does not rely on the consent of a parent or guardian for any service described in this policy, because the services are not offered to children at all. The trading and design activities of the Company assume a professional relationship with an adult customer.
13. Your Rights and Choices
You have rights over the personal information the Company holds about you. You may request access to the information, request correction of inaccurate details, request deletion where retention is not required by law, and request restriction of certain processing.
You may object to processing based on legitimate interests and may withdraw consent for optional communications at any time. To exercise any of these rights, contact the Company at touch@holyfrost.autos with a clear description of your request.
The Company will respond within the time limit required by applicable law and will confirm the action taken. Reasonable verification may be requested before information is released, to ensure the request comes from the person entitled to it.
15. Third-Party Services and Links
The website may contain links to external websites and services, including logistics trackers, payment gateways, and industry references. The Company is not responsible for the privacy practices of those external services.
When you follow a link, the external service collects information under its own policy, not this one. The Company encourages you to review the privacy policy of any external service before sharing information with it.
Third-party services embedded in the website, such as analytics tools, operate under their own data processing terms, and the Company has agreements in place to ensure the data they process remains protected to a standard consistent with this policy.
16. Changes to This Policy
The Company may update this privacy policy from time to time to reflect changes in its services, technology, or legal requirements. When the policy is updated, the revised version is published on this page with a new effective date.
Material changes are highlighted at the top of the page for a reasonable period so that returning visitors can see what has changed. Continued use of the website or the services after a revision takes effect constitutes acceptance of the revised policy.
If you do not accept a revision, please stop using the services and contact the Company to close any open matter before the revision takes effect.
17. Regional Data Protection Provisions
Customers in the European Economic Area, the United Kingdom, and other jurisdictions with their own data protection laws retain the rights granted to them under those laws in addition to the rights described in this policy. Where the General Data Protection Regulation applies, the Company processes your information on the legal bases described in section 7 and recognises your rights of access, rectification, erasure, restriction, portability, and objection.
The Company does not deliberately target services at residents of any specific jurisdiction for marketing purposes. It serves business customers wherever they are located, and it applies the strongest reasonable standard to the protection of their information as a matter of good practice, not only of legal obligation.
Requests related to regional rights are handled through the same contact channel as every other privacy matter, at touch@holyfrost.autos. The Company will confirm the applicable rights, respond within the required time limit, and keep a record of the request and its resolution.
18. Automated Decision Making
The Company does not use automated decision making that produces legal or similarly significant effects on you. Pricing and quotation decisions are reviewed by staff, and order acceptance is a commercial decision made by the trading desk, not by an algorithm.
Where automated tools support the website, such as security checks that detect suspicious traffic, those tools act on technical signals rather than on personal characteristics, and they do not make decisions about you as an individual customer.
If the Company ever introduces automated decision making that affects your rights in a significant way, it will update this policy and provide a way for you to request human review of any such decision.
19. How to Contact Us
If you have any question about this privacy policy or about how the Company handles personal information, contact the Company by email at touch@holyfrost.autos or by telephone at +17276182585.
You may also write to the Company at No. 117, Gaofeng Group, Lihua Village, Yanxi Town, Changsha - 410300, China (CN). The services described in this policy are developed and operated by the developer HolyFrost.
The Company responds to privacy inquiries promptly and will work with you to resolve any concern. If you believe a concern has not been resolved, you may lodge a complaint with a supervisory authority in your jurisdiction.